Privacy Policy

1. Introduction

Welcome to Glowra ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, and password when you create an account.
• Profile Information: Any optional information you choose to add to your profile, such as a profile photo or preferences.
• Usage Data: Information about how you use the app, including features accessed, actions taken, and time spent.
• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Log Data: IP address, app crashes, and other system activity collected automatically.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Improve and personalize your experience
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze usage trends to improve the Service
• Detect and prevent fraudulent or unauthorized activity
• Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in operating the Service (e.g., cloud hosting, analytics), bound by confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality commitments.
• With Your Consent: For any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability — receive a copy of your data in a structured format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at the address below.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page and, where appropriate, by sending you a notification. Your continued use of the Service after any changes constitutes your acceptance of the new policy.

11. Third-Party AI Services

Glowra uses OpenAI's API to analyze the photos you upload and provide personalized skincare insights. When you use the skin analysis feature, the following data is shared with OpenAI:

• The selfie or photo you upload
• Your onboarding responses (age, skin goals, ethnicity, skin concerns)

This data is transmitted securely via HTTPS to OpenAI's servers located in the United States. OpenAI processes this data solely to provide the analysis results and does not use it to train their AI models, in accordance with OpenAI's API data usage policies.

We obtain your explicit consent before sharing any data with OpenAI. You can decline this data sharing, in which case the AI analysis feature will not be available.

Data Collection Summary

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: